Publishing
WillsWay Collective
Extreme Overkill Ltd publishes under the imprint WillsWay Collective, alongside its digital services work. It's a deliberately small operation: one title at a time, produced properly rather than quickly.
01What we publish
We're not a large press and have no ambition to become one. The imprint exists so that work the company believes in can be produced, printed and distributed on its own terms, without handing over editorial control. In practice that means a narrow list, a long lead time, and a founder who reads every page.
We're not currently open to unsolicited submissions. If that changes, it will be announced here first.
02Current title
- Imprint
- WillsWay Collective
- Publisher
- WillsWay Collective LtdCompany No. 17266165, now Extreme Overkill Ltd
- ISBN
- 978-1-0369-9542-3
- Format
- Paperback & ebook · English (UK)
03About the book
I'll Be Escalating This is a memoir told through the complaints its author has made: the refunds chased, the tickets raised, the phone queues survived. The complaints are the thread rather than the point. Underneath them is an account of an ordinary British working life, covering the jobs, the pubs, the family, and the particular national talent for being extremely annoyed while remaining extremely polite.
It's written by Will Young, founder and sole director of the company, under the name he writes as, BigDopeyWill. Thirteen years of IT support work turn out to be reasonable training for a book about customer service.
04Where to buy
All buying and retailer links are listed on the book's own site, bigdopeywill.uk. Trade orders and bulk enquiries come direct to the publisher (details below).
Sample chapters, updates and everything written from the author's side of the desk also live at bigdopeywill.uk. This page covers the publisher's side: the imprint, the edition details, and who to contact. Author correspondence goes to escalate@bigdopeywill.uk.
05Enquiries
Publishing has its own mailbox, kept separate from the general company inbox so nothing gets lost between the two sides of the business.
- Imprint
- WillsWay Collective, an imprint of Extreme Overkill Ltd
- Phone
- 01638 356951
- Address
- Suite A82, James Carter Road, Mildenhall, IP28 7DE
- Company
- No. 17266165, registered in England & Wales
Review copies, rights and trade orders are all handled directly by the director. Anything not about the book, such as hosting, maintenance or general company business, is better sent to triage@extremeoverkill.uk. Reply times are human, not automated, which is either the appeal or the drawback depending on how urgently you need an answer.